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Process Automation in Healthcare

Dr. Juan Valencia
April 15, 2022

In a 2021 survey, 112 healthcare leaders shared their views on the possible improvements in Health IT.

Hospitals and health systems are increasingly adopting automation technologies, with 82% of respondents having already embarked on their automation journey. Most of them are still in the early stages of development, either testing the technology or deploying it and tracking the outcomes. However, 19% say their automation expenditures have yielded favorable benefits, and they're planning to extend their capacities.

Some five clear benefits of robotic process automation (RPA) are :

1. Increased productivity

Robots can do tasks that humans would find boring and repetitive. These tasks can be performed significantly faster and accurately, redirecting the human workforce to more complex tasks. By multiplying the number of labor performed in the same period and increasing the perceived value of the humans in their daily work, productivity can increase significantly.

2. More efficient data management

RPA enables the administration and consolidation of information more efficiently. Furthermore, automation can help healthcare businesses improve data quality, reliability, and output consistency. 


3. Streamlined regulatory processes and compliance

The general link between compliance and RPA is the automation of standardized processes. Also, following rules and procedures increases compliance. Furthermore, with the activity log, the software tracks all its actions. By maintaining activity logs, RPA tools become strategic for compliance as routine in-house checks can be carried out to assess compliance


4. Cost savings

Bots work 24 hours a day, seven days a week, at a fraction of the expense of a human employee. The technology can yield significant cost reductions for healthcare institutions under pressure to reinvest in better patient care.


5. Faster decision-making

Having access to increased amounts of data efficiently and consistently makes it possible to leverage data visualizations and analytics, allowing decision-makers to achieve faster decisions.


Automation is helping to welcome healthcare into a new era of patient experience, wherein scalability, flexibility, and security are front and center. Patients want more from their healthcare providers as the world becomes more consumer-oriented. They also expect information at their fingertips and services on demand, whether it means creating a digital front door to services, offering more customized correspondents, or simply getting more out of their contacts with clinicians.

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